Terms of Service

Please read these terms carefully before using our website or engaging our services.

Effective Date: January 1, 2026 ZRO DOWN LLC

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and ZRO DOWN LLC ("we," "us," or "our"), a company located at 5012 Train Ave, Cleveland, 44102, United States. By accessing our website at www.zrodo.shop (the "Site") or using any of our services, you agree to be bound by these Terms. If you do not agree to all of these Terms, you must not access or use the Site or our services.

2. Description of Services

ZRO DOWN LLC provides professional computer systems design, computer integrated systems design, technical consulting, software development, cloud infrastructure services, cybersecurity, and related technology services (collectively, the "Services") to businesses and organizations.

The specific scope, deliverables, timelines, and fees for Services are defined in individual service agreements, statements of work, or contracts entered into between ZRO DOWN LLC and the client. These Terms apply to all such engagements unless expressly superseded by written agreement.

3. Intellectual Property Rights

3.1 Our Content

Unless otherwise indicated, the Site and all content, features, and functionality therein — including but not limited to text, graphics, logos, icons, images, audio clips, software, and code — are owned by ZRO DOWN LLC or our licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

3.2 Limited License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site for your internal business purposes. This license does not permit you to:

  • Reproduce, distribute, publicly display, or create derivative works of any Site content without our prior written consent
  • Use any data mining, robots, spiders, or similar data gathering and extraction tools
  • Interfere with or disrupt the integrity or performance of the Site
  • Attempt to gain unauthorized access to any portion of the Site or related systems

3.3 Client Deliverables

Intellectual property rights in deliverables created specifically for a client under a service agreement shall be governed by the terms of that agreement. Unless otherwise agreed in writing, ZRO DOWN LLC retains ownership of pre-existing intellectual property, methodologies, tools, and general know-how used in the performance of Services.

4. User Representations

By using the Site or requesting our Services, you represent and warrant that:

  • You have the legal capacity and authority to enter into these Terms
  • All information you provide is accurate, current, and complete
  • You will use the Site and Services only for lawful purposes
  • You will not use the Site or Services in any manner that could disable, overburden, damage, or impair them

5. Prohibited Activities

You may not access or use the Site or Services for any purpose other than that for which we make them available. Prohibited activities include, but are not limited to:

  • Engaging in unauthorized framing or linking to the Site
  • Uploading or transmitting viruses, malware, or other malicious code
  • Attempting to bypass or circumvent any security features
  • Using the Site to harass, abuse, or harm another person
  • Engaging in unauthorized data collection or scraping
  • Impersonating another user or person

6. Payment and Fees

Fees for Services are set forth in the applicable service agreement or statement of work. Unless otherwise specified:

  • All fees are quoted in United States Dollars (USD)
  • Payment terms are net 30 days from the date of invoice unless otherwise agreed
  • Late payments may incur interest charges at the maximum rate permitted by law
  • Client is responsible for all applicable taxes, except for taxes based on our net income

7. Disclaimer of Warranties

THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, ZRO DOWN LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Site will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or other harmful components.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ZRO DOWN LLC, ITS DIRECTORS, EMPLOYEES, PARTNERS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SITE OR SERVICES.

Our total cumulative liability to you for any and all claims arising from or relating to these Terms or your use of the Site or Services shall not exceed the total amount paid by you to ZRO DOWN LLC in the twelve (12) months preceding the claim, or one hundred United States Dollars (USD $100), whichever is greater.

9. Indemnification

You agree to indemnify, defend, and hold harmless ZRO DOWN LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your use of the Site or Services
  • Your violation of these Terms
  • Your violation of any third-party right, including intellectual property or privacy rights
  • Any content or information you submit, post, or transmit through the Site

10. Confidentiality

Each party agrees to maintain the confidentiality of all proprietary or confidential information disclosed by the other party in connection with the Services. This obligation shall survive termination of any agreement for a period of five (5) years, except for trade secrets, which shall be protected indefinitely.

11. Term and Termination

These Terms remain in full force and effect while you use the Site. We may terminate or suspend your access to the Site immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Site will immediately cease.

Provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to its conflict of law principles. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Cuyahoga County, Ohio.

Before filing any claim, the parties agree to attempt in good faith to resolve any dispute informally through direct negotiation.

13. Third-Party Links and Content

The Site may contain links to third-party websites or resources. We provide these links only as a convenience and are not responsible for the content, products, or services available from such third parties. Your use of third-party sites is subject to their respective terms and policies.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes. It is your responsibility to review these Terms periodically.

15. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be eliminated or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with any applicable service agreements, statements of work, and our Privacy Policy, constitute the entire agreement between you and ZRO DOWN LLC regarding the use of the Site and Services and supersede all prior agreements, understandings, and communications.

17. Contact Information

If you have any questions about these Terms, please contact us: